Return Policy
At PL Nupur, we strive to ensure complete customer satisfaction with our high-quality and hygienic FMCG products. Since we deal in food items, our return policy is designed to maintain the highest standards of safety and hygiene.
1. Eligibility for Returns
Returns are only accepted if:
- The product received is damaged or expired.
- The wrong product was delivered.
- The packaging is tampered with at the time of delivery.
2. Reporting an Issue
Customers must report any issues within 24 hours of delivery. Please contact our customer support at 7645999966 or email us at plnupur99@gmail.com with your order details and photographs of the issue.
3. Refund Process
Once your return request is verified, we will initiate a refund or replacement. Refunds will be processed to the original payment method within 7-10 working days.
4. Non-Returnable Items
Opened or partially consumed products cannot be returned due to hygiene reasons.
Corporate Office: Smt Jageshwari devi w/o sitaram pandit, purani bazar, ward no-23, house no-91, jamui, bihar, india 811307.